Date of Tour: 7/8 September 2010
Time of Tour: 1200h-1500h
Type of Tour: Metro Manila Bus Tour
Mabuhay Guide: Dennis Maristany, Chito Tayag, Candie Cobiao
Dustin Ancheta, Jeff Velasco and Yael Fernandez
Visitor’s Profile:
Main Guest: 2nd Year HRIM Students
Nationality: Filipino
Age Range: 17-19
Language: English / Tagalog
Planned Itinerary: Standard Metro Manila Bus Tour
Actual Itinerary: Planned Itinerary was followed.
Tour Details:
Tour Preparation:
1. Coordination with client conducted by MG Dennis. Assignments were given a week ahead of planned schedule.
2. Agreed time and date settled with HAU and type of tour to be conducted was agreed upon.
Actual Tour:
07 September 2010
• MGs Dennis, Chito and Candie were at Traders’ Hotel around 10:30 a.m. and we discussed the itinerary at the lobby while waiting for the tour party to check out.
• It turns out there were only two busses and one coaster. I took the coaster and designated it as the lead bus for the convoy.
• By noon, the party had boarded the busses and then we started the tour. Commentaries were started enroute to Intramuros.
• We were right on schedule and we arrived at the Club Intramuros at half past noon for the students to have lunch.
• After lunch, we gave the students a last call for a washroom break as there weren’t any lavatories along the way to MOA.
• We passed through Manila Hotel and to Quirino Grandstand. The spot had inadvertently become a tourist spot.
• Students were taking photos of the site. But I had to warn them not to post the pictures they were taking on social networking sites to prevent any issues from cropping up.
• Some of the students were asleep by the time we had reached Roxas Blvd. enroute to CCP Complex. To keep them awake and listenng to the commentaries, the organizers were giving away small items for prizes to questions asked by the MGs.
• This was a ploy to keep them interested in the commentaries.
• We passed by MOA and then towards EDSA to Market Market!! Traffic was smooth so we got to Makati in no time.
• Students were interested in the homes in McKinley parkway and they were looking through the gates from the height of the busses.
• We reached market Market at around 4:00 pm and we ended our tour on the bus and took our leave.
8 September, 2010
• MG Dustin, Jeff and Yael reported in at Traders Hotel 10:45 as agreed with the client.
• MGs waited until they were approached by HAU tour coordinator Tin.
• After confirming itinerary with Tin, MGs later settled on an itinerary and bus assignments were given.
• Tour began exactly 1203h. Rolling tour was conducted to Club Intramuros for lunch.
• Lunch at club Intramuros for clients. MGs were reserved seats and joined the faculty advisers of HAU students in their table.
• Lunch ended approximately 1315h and itinerary was continued.
• Rolling tour of CCP, MOA and Metro Manila surrounds followed.
• Rolling tour ended without event or incident at Market-Market at expected time.
• Guides were paid immediately after the tour and were relieved of service 1525h.
• HAU faculty coordinator requested signed acknowledgement receipts with Mabuhay Guides Logo. MGs on-site did not have any prepared and so HAU faculty requested it be sent via courier by Sept. 11, 2010. MGs complied, saying that MG team coordinator at that time (Dennis) will provide the request at the soonest possible time.
• Acknowledgement Receipts of all the tours undertaken with Holy Angel University; 19/20 August, 2010 and 7/8 September, 2010 were sent by LBC courier service to Ms. Chriselle Yambao, HATS Coordinator of HAU on 11 September, 2010.
Conclusion: The tour went smoothly. HAU is becoming a favorable client which may help create a continuous stream of tours. Nurturing the relationship with this client may prove to be a worthwhile long term investment.
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